If your company requires receipts on transactions, they may allow spenders to designate a receipt as missing or unavailable. If you do not have a receipt for a transaction, you can follow the steps below to indicate your receipt as missing or unavailable. This selection will require approval from an account administrator.

Note: If the option to designate a receipt as missing or unavailable does not display for your transaction, receipts are not required for this transaction or missing receipts are not allowed for your company’s account.

Web Browser

In the Navigation Menu, click the Transactions link.
Click the transaction with the missing or unavailable receipt.
In the Required Fields section, click the Missing receipt? link. If the Missing Receipt? link does not display for your transaction, receipts are not required for this transaction or missing receipts are not allowed for your company’s account.
To designate the receipt as unavailable, click the Receipt not available option. To designate the receipt as lost or missing, click the Receipt lost/missing option.
Enter an explanation in the Explanation field.
If you are an administrator or bookkeeper, you can also select the Receipt not required option.
To save your selections, click the Save button.
You can view your missing receipt explanation in the Required Fields section of the transaction. To edit your explanation, click the Edit link.
If you locate your receipt file, you can still add the file by clicking the Add icon. Adding a receipt will remove any missing receipt information.

Mobile App

In the Navigation Bar, tap the Transactions icon. If the Transactions icon is not in your Navigation Bar, tap the More icon, then tap the Transactions link.
Tap the transaction with the missing or unavailable receipt.
In the Required section, tap the Missing receipt? link. If the Missing Receipt? link does not display for your transaction, receipts are not required for this transaction or missing receipts are not allowed for your company’s account.
To designate the receipt as unavailable, tap the Receipt not available option. To designate the receipt as lost or missing, tap the Receipt lost/missing option.
Enter an explanation in the Explanation field.
If you are an administrator or bookkeeper, you can also select the Receipt not required option.
To save your selections, tap the Save link.
You can view your missing receipt explanation in the Required section of the transaction. To edit your explanation, tap the Arrow icon.
If you locate your receipt file, you can still add the file by clicking the Add Receipt link. Adding a receipt will remove any missing receipt information.