As an admin, you can undo an approved or denied reimbursement request from the Reimbursements page. Once you have undone the approval or denial, these requests will need to be approved or denied again.
You can only undo approved requests in the Ready to Pay status.
Web Browser
In the Navigation Menu, click the Reimbursements link.
To open the request, click the name of the request.
Undo Approval
To undo an approved request, click the Options icon. Then click the Undo approval link.
To add a comment with the Undo Approval action, enter your comment in the Comment field.
To confirm you want to undo the approval, click the Undo Approval button. To cancel and leave the request as approved, click the Cancel button.
Undo Denial
To undo a denied request, click the Options icon. Then click the Undo Denial link.
To add a comment with the Undo Denial action, enter your comment in the Comment field.
To confirm you want to undo the denial, click the Undo Denial button. To cancel and leave the request as denied, click the Cancel button.
Mobile App
In the Navigation Menu, tap the More icon.
Tap the Reimbursements link.
To open the request, tap the name of the request.
Undo Approval
To undo an approved request, tap the Options icon. Then tap the Undo Approval link.
Note: If you do not see the option to undo an approval, it may have already been paid.To add a comment with the Undo Approval action, enter your comment in the Comment field.
To confirm you want to undo the approval, tap the Undo Approval button. To cancel and leave the request as approved, tap the Cancel link.
Undo Denial
To undo a denied request, tap the Options icon. Then tap the Undo Denial link.
To add a comment with the Undo Denial action, enter your comment in the Comment field.
To confirm you want to undo the denial, tap the Undo Denial button. To cancel and leave the request as denied, tap the Cancel link.
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