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How do I reset MFA for a user?

Learn how to reset MFA login for a person as an admin in Spend Center.

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Written by Spend Center
Updated over a year ago

If a user loses the device they use for MFA or gets a new phone number, they will need to reset their MFA in order to log in to Spend Center. Users can reset their own MFA or have an admin reset the MFA for them. As an admin, you can reset the MFA for a user by following the steps in this article.

Note: An admin cannot reset MFA on a person with multiple company logins.

Web Browser

  1. In the Navigation Menu, click the People link.

  2. Click the name of the person you would like to edit. To find a user, enter the user's name in the Search field.

  3. Click the Options button.

  4. Select the Reset MFA option.

  5. To confirm, click the Reset MFA button.

  6. The next time this person logs in, they’ll be prompted to set up MFA again from the device of their choice.

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